FAQs

Fibre-To-The-Premise (FTTP)
This is the fastest type of internet connection. Copper cables are not used at all, so the broadband is transported straight to the premise through fibre optic cables, literally at the speed of light! The position of your home relative to the telephone exchange will not degrade the lines performance ensuring your broadband speed is more reliable and dependable.

Fibre-to-The-Cabinet (FTTC)
A mixture of copper and fibre optic cables are used to increase the speed of the internet. The fibre does not reach the customers premise – only to a cabinet in the area, and the rest is delivered via copper cables, which can be up to 1,500 meters away from the home, reducing broadband speeds to as little as 15Mbps.

Asymmetric Digital Subscribers Line (ADSL)
Internet data is passed through copper cables, which travel from the telephone exchange to the premise. The speed you receive will depend on how far away you are from the telephone exchange and the further away you are, the more the signal will deplete. Copper cables mean speed will reduce over distance.

You need to contact your Internet Service Provider to get help and advice on the issues you are experiencing. OFNL are the wholesale company who provide the infrastructure, but your Internet Service Provider will deal with all queries relating to your services and individual account.

To find a list of Internet Service Providers in your area, please visit our Postcode Checker page. Just enter your postcode to see which Internet Service Providers are available to you and the services they offer.

To find out more information about the Internet Service Providers available on the OFNL network, please click here.

OFNL fibre network is ‘Open Access’ to allow any Internet Service Providers to easily connect and offer choice to residents.

However, Internet Service Providers are required to sign OFNL’s agreement before they can connect to our fibre infrastructure network. BT PLC have signed our agreement and have elected to only provide commercial services at this time, so they currently cannot provide residential services across the OFNL network infrastructure.

OFNL is in discussions with a number of UK telecom companies and actively encourages Internet Service Providers to connect to the fibre network.

OFNL provides connections to homes where OFNL is contracted by the house builder to deliver communication services. For residential properties contracted by the house builder there is no cost to the householder for the construction work of the network to the property boundary. Once the householder has selected their Internet Service Provider, there will be a connection cost levied by the Internet Service Provider, details of which are available on their website.

For commercial properties there may be an excess construction charge due to the nature of the connection required.

A communal satellite system distributes satellite, terrestrial TV and radio signals from centralised aerials and dishes to all of the houses across the development. It is distributed through fibre optic cables which have already been installed; giving you excellent signal quality and reliable service. For more information, please visit here.