Open Fibre Networks Limited is prioritising the work we undertake during COVID-19 to make sure you continue to receive fast and reliable broadband and voice services, whilst ensuring we keep our customers and engineers safe, and look after those most in need. If you see us near your home please be assured the work we are doing is important. Where applicable, we are asking customers some additional questions where we may need to enter a premises to ensure we take any necessary precautions to keep everyone safe. We continue to carry out work as per the government’s social distancing guidelines.
As the government’s response to the coronavirus pandemic develops, we are continuing to keep our approach under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining fast and reliable broadband and voice services.
If you experience problems with your broadband or voice service, please contact your internet service provider as you would do normally. If you experience a problem with your Fibre Integrated Reception System (FIRS) please contact us on 02921 678 550.